- "Our experience has shown we can count on XYPRO's customer support team for prompt, reliable service."
An Introduction to the SEEP
April 15 2014
Safeguard is a good, solid and sometimes misunderstood subsystem that most NonStop installations rely on to ensure security and stability. Due to the nature of mission critical application that typically run on HP NonStop systems, HP needs to give careful consideration to any change to the subsystem, even to facilitate new technology. Safeguard is as fundamental as DP2, TMF and Enscribe to many of us who depend on our systems to be absolutely 100% available. We simply cannot afford to have something that controls access to our most important data misbehave or fail at a critical moment. While Safeguard provides a solid basis...
Data-Centric Security – Addressing Security Gaps Across the Enterprise
April 15 2014
As we close out 2013, a year that will likely have seen the greatest number of personal data breaches in history, and enter into 2014, with a number of high profile breaches already taken place, it seems an opportune time to take a look at the potential for those breaches to impact us in the NonStop environment, and how to reduce our exposures. 2014 brings clear dramatic challenges to every CEO, CIO, CFO and CISO in every enterprise or retailer – a dramatic rise in sophisticated attacks to IT infrastructure by criminally or nationstate motivated organizations looking to steal sensitive data assets. At the same time, there are more demands from the business to make the right data available to the right people, anytime, anywhere against a backdrop of complex privacy regulations. This presents opposing forces to the enterprise: to protect data, but also enable its use. Locking up data to protect it is not an option as this will impede the business. On the other hand, unprotected data will result in data theft. New approaches are needed to achieve a balanced approach to data risk and data access, to grow shareholder and reduce compliance costs value while reducing risk. Those of us that deal with cardholder data now have to consider the additional goals set down by PCI DSS v3.0, including – additional system scope, implementing PCI DSS as part of business-as-usual processes, and other guidance for assessors.
Say Hello to XYPRO’s new Self Service Portal
March 24 2014
XYPRO has always believed in the power of customer service. Staying true to our nature, on March 11th we officially launched the Self-Service Customer Support portal. In an age of instant answers, the Self-Service portal gives our customers a way to quickly find answers to some of the most common XYGATE and NonStop questions. As of this posting, our customers are already signing on to benefit from the ability to independently view and manage their XYPRO support cases.
The goal of the portal is to provide our customers with control over their XYPRO support experience. From opening and managing cases, to browsing knowledgebase articles, to obtaining software and documentation updates, to the many more benefits to come, the portal is geared for empowering you, our customer, with the very same tools our own agents use to answer your support questions. While we will continue to support some of the traditional support handling processes such as telephone and email; we are excited about the valuable addition of the web portal to the customer support process. This provides yet another option for our customers to interact with our support team, 24x7x365.
In addition to a modern support experience, the Customer Support Portal provides other great features such as:
• Managing your cases. With the self-service portal, you can create, update, and track your own support cases on demand.
• Visibility of your support cases. Save time by instantly tracking and reporting on all your support cases; current and past.
• Search through our Knowledgebase to find technical tips and solutions, 24 hours a day 7 days a week.
• Cohesiveness. The portal provides you with a new self-service experience and makes it easier to interact with your XYPRO Technical Support team.
You can start using the new self-service portal today. Simply go to https://www.xypro.com/xypro/members and log in. On the left side of your screen you will find a clickable button that takes you to the Customer Portal login page.
XYPRO Support is dedicated to your success, and our goal is to provide you with world-class customer support around the clock so that you can maintain business continuity while maximizing productivity. Please take a moment to log in and familiarize yourself with our self-service portal.