- "Our experience has shown we can count on XYPRO's customer support team for prompt, reliable service."
XYPRO Privacy Statement
In order to provide our full range of services, XYPRO may collect the following types of information:
Information you provide - When you subscribe to XYPRO Maintenance Services or begin an evaluation of XYPRO Supplied software or other XYPRO service we ask you for information (such as your name, email address and phone number. You will also be requested to choose an account password).
Log information - When you use XYPRO GUI or HOST Info troubleshooting software or support services, our software collects configuration information from either or both your PC or Host. This collected data may include information such as your IP address, NonStop userids, XYGATE configuration files, NonStop system information, Expand and IP network configuration, Safecom configuration and audit information, TACLLOCL and TACLCSTM files, Pathway configuration, etc.
User communications - When you send email or other communication to XYPRO, we may retain those communications in order to process your inquiries, respond to your requests and improve our software and services.
- Providing our products, support services and notifications about those products and support services to users
- Auditing, research and analysis in order to maintain, protect and improve our products and support services;
XYPRO will not collect or use confidential information for purposes other than those described in this Policy unless we have obtained your prior consent.
You can decline to submit information, in which case XYPRO may not be able to provide software and/or support services to you through electronic channels. In this case alternative methods will be offered.
XYPRO only shares confidential information with other companies in the following limited circumstances:
- We have your consent.
- We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of XYPRO as required or permitted by law.
Please contact us for any additional questions about the management or use of confidential data.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store data.
We restrict access to confidential information to XYPRO employees, contractors and agents who need to know that information in order to operate, develop, troubleshoot or improve our products and services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
XYPRO may process confidential information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the information needed to provide or improve our products and support services. We take reasonable steps to ensure that the information we process is accurate, complete, and current, but we depend on our users to update or correct their information whenever necessary.
XYPRO regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy by contacting us through this web site or writing to us at XYPRO Technology Corporation, 4100 Guardian Street, Suite 100, Simi Valley, CA 93063 USA. When we receive formal written complaints it is XYPRO's policy to contact the customer regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of confidential data that cannot be resolved between XYPRO and a client.
Changes to this policy